Lawrence & Sons Car Wash in Gilbert Gateway Towne Center - Mesa, Arizona (hours, location)

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• Manny E. - Aug 25, 2017
  Rating: 1

  Beware!... of getting oil changed at Lawrence & Sons Car wash at Power & Ray Rd . I had oil & car wash done and had to take the car back due to a LEAK. 1st time I took it back - a young kid told me it was just spilled oil. Kid was nice, cleaned up the frame and said have a nice day. 2nd time - manager Michael said bolt wasn't tight, 3rd time Michael said it was wrong washer, 4th time Michael "fixed it" by using a bigger bolt to stop the leak from the stripped bolt (4 trips over the course of a week or more to try and stop the leak)....When I took the car into my real mechanic for unrelated issues (air conditioner - no fun in August in AZ) and he advised that the "oversized bolt" is a dirty little trick by scammers to "fix" the leak (ie: get away with stripping the bolt) and NOW MY OIL PAN NEEDED TO BE REPLACED (upwards of a $400 repair). When I called Michael to inform him that his "fix" did not actually fix it (and was now aware of his scam-repair-technique), he said he needed to call Phil the Owner. Michael then called me back & stated since the other shop had touched the vehicle it wasn't their problem. I reminded him that the mechanic had not actually touched anything but was calling to advise of the issue. When I mentioned the multiple negative reviews I had seen online, he hung up on me. Called back, hung up on me again and no one will provide actual owner's information....Luckily I have a great mechanic who is working with me on the repair, but DO NOT GET YOUR OIL CHANGED (OR ANYTHING ELSE FOR THAT MATTER) HERE!