Ashley Furniture in Afton Ridge Shopping Center - Concord, North Carolina (hours, location)

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  Krissy Trice - Mar 12, 2022

  Honestly, this is one of the worst customer service experiences I have went through with any retailer. I purchased a recliner chair in store from Steve Kida on President's Day. I then found a reclining loveseat online that I liked better so, I CANCELED the recliner chair PAID FOR the reclining loveseat online and all was well I THOUGHT. Days go by and no refund for the chair. Customer service continues to tell me different stories and that someone will contact me back. To date, I have not received one call from them with any resolution to the matter of them not giving me my refund. My loveseat is delivered and I pay for that piece of furniture no problem. STILL no refund from the canceled order. I go to the store as I have been told that the store Manager and Ted in refunds would call me. NO CALL. I go to the store and STEVE the store manager is almost as nonchalant as they come. I told him I was concerned as I had read many reviews where Ashley was not returning money for canceled items. He proceeded to tell me they were owned by Broad River Furniture. I looked Broad River up to Contact and it goes to the same Ashley number. So they store manager was just gonna email someone. Like they just take people's money every day and they can't do a thing about it but email someone in accounting. REALLY that is all you can do? You owe me $1,500 and I have purchased other furniture from you that I have PAID for and that is all you can do? TO DATE I am still waiting on my refund from Ashley Furniture Kannapolis. NEVER EVER will I purchase from this store again and I plan on telling every single person I come in contact with on a daily basis the terrible resolution skills they have for customer support. I will call every day as I have promised until I receive my refund. Also, this is the first review I have ever done on Google I believe and I feel this review is well deserved.