Jiffy Lube in Forney Marketplace - Forney, Texas (hours, location)

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  Ashley Beverly - Nov 29, 2022

  I got my oil change through Jiffy Lube in Forney, TX store number 3307 of the PVA Group Franchise. I took my vehicle to them for an oil change on 11-13-2022. On 11-22-2022 oil fell out of the bottom of my car all over my engine, stalling it, due to them improperly installing the filter and it shaking loose according to the manager Alex. After taking my information and having Ford inspect it, a manager, Andrew Duffy follows up with me and has no information on where my vehicle is, updates on what the next steps were, nothing. Instead he had to follow up with the store manager Alex (clearly there’s a lack of communication that he didn’t get this info beforehand) to find out updates on my car. Philip from Ford verified Jiffy Lube was at fault and suggested a new motor installation with repair costs of $7381.61. He states that once Jiffy Lube completes and sends the approval there may be a wait because the motor is on back order. I spoke with Philip on 11-25-2022 about these updates. I hear nothing from Jiffy Lube until today 11-29-2022 at 15:00, Andrew calls and says that they can’t verify whether it’s the cap or the filter but confirms they will make repairs. He however, states, that they want to place a used but refurbished motor in my vehicle and are only willing to cover $3000 in repair as quoted by their insurance company. He could not tell me where this magically available motor is coming from, has not provided clear feedback or paperwork on what has happened with my car, nothing. Not only this he says the only thing they will do is this or cut me a check to repair my car and pay the difference of the remaining $4000 balance. They put me out of work for days, refused to provide a rental, and now are refusing to fix what they broke when my original engine was perfectly fine. I want someone above Andrew to follow up with me on options. This experience has been horrible!